Frequently Asked Questions

Can I transfer the ownership of my investment to someone else?

Yes, you will need to complete an off market Standard Transfer form ensuring all security holders sign where indicated.

If the buyer or beneficiary is an existing investor in Centro Direct Property Fund (DPF) or the Direct Property Fund International (DPFI) and they wish to register the same name, address and distribution payment method to what is on their existing holding, their existing SRN should be quoted on the form.

How do I amalgamate my multiple holdings?

If both investments are in the Direct Property Fund or Direct Property Fund International and the names, addresses and banking instructions are identical, the duplicate holdings can be amalgamated. Simply complete a Merge Multiple Holdings Form and return to Investor Services.

Alternatively, write to us quoting your SRNs and requesting that we amalgamate the holdings. Please nominate the SRN you wish to retain.
The names, addresses and banking instructions of the two holdings must be identical before we can amalgamate your holdings.

How do I change the name of the trust in which I am a trustee?

A Name Correction Request Form needs to be completed and returned to Investor Services.

Alternatively, place your request in writing, signed by all security holders clearly stating the details of the change and quoting a Security Reference Number (SRN).

Please note an Account Designation (Trust) can only be changed if beneficial ownership remains the same. IF there is a change to a security holder name, a Standard Transfer form must be completed.

How do I change my bank account details?

A Request for Direct Credit of Payments Form needs to be completed and returned to Investor Services.

What is my investment currently worth?

To calculate the value of your investment, multiple the current exit unit price by the amount of units you hold.

If you need confirmation of the amount of units that you currently hold, please contact Investor Services.

How do I register a Tax File Number (TFN), Australian Company Number (ACN) and/or Australian Business Number (ABN) on my holding?

A TFN and ABN Notification Form will need to be completed and returned to Investor Services.

Alternatively you may contact the Investor Services Team who will accept these details over the phone, fax or email.

What is a Security holder Reference Number (SRN)?

A SRN identifies you as the owner of your securities within Centro Direct Property Funds.

SRN’s begin with the letter ‘I’ followed by a series of numbers e.g. I20020000000 and can be found on your distribution statements and other statements and advices.

You should quote your SRN whenever you correspond with Investor Services.

How do I update my personal details?

Place your request in writing, signed by all securityholders, quoting your SRN, clearly stating the details of the change required and mail to Investor Services.

Depending on the change required, there may be a relevant form:

Change of address
Complete a Change of Address Request form.

Change of name
How you change your name on your holding will depend upon your individual circumstances.

A Name Correction Request and Indemnity form will need to be completed and returned to Investor Services. Please note that we are unable to accept requests by facsimile, email or phone.

The completed form should be accompanied by relevant supporting documentation. If you are signing under a power of attorney, a certified copy of the original power of attorney must be lodged with us for noting (if not already noted). Supporting documentation requirements differ, depending on the reason for the change of name:

Change of name by Marriage
We also require a certified copy of your marriage certificate.

Change of Maiden Name
If you wish to revert to your maiden name, we require a certified copy of your marriage certificate.

Change of name by Deed Poll
We require a certified copy of the deed poll.

Change of Company Name
We require a certified copy of the Certificate of Registration of Change of Name.

Name Correction
Complete a Name Correction Request and Indemnity form.

Use this form to correct the spelling of registered security holder name/s or to change the Account Designation (name of trust). You can only change the Account Designation if all security holder name/s (trustees) remain the same.

How do I change the name of a trustee?

A Standard Transfer Form needs to be completed and returned to Investor Services in order to change, add or remove security holder/s (trustee/s) name/s on an investment.

A change of security holder/s (trustee/s) is deemed a change in beneficial ownership and therefore can only by amended in this manner.

How should I deal with a deceased estate?

To change the holding into the name of the estate a certified copy of the death certificate and will or probate (if required) will need to be sent to Investor Services to be noted on the registry.

Please refer to our registry, LINK Market Services for further information on administering a deceased estate.

How do I contact Investor Services?

Investor Services
Corporate Offices 3rd Floor
Centro The Glen
235 Springvale Road
Glen Waverley Victoria 3150

Toll Free:	1800 802 400 (within Australia)
Phone:	+61 3 8847 1802
Fax:	+61 3 8847 1868
Email:	investor@centro.com.au
Hours:	8.30am to 5.00pm EST Mon-Fri

What is a certified copy?

A certified copy is a copy of an original document that has been certified as a true and correct copy by a person who is authorised to witness a statutory declaration.

Persons who are authorised to witness statutory declarations (under the Commonwealth Statutory Declarations Act 1959) include:

Accountant (Chartered or Certified)
Clerk of a Court
Commissioner for Affidavits
Commissioner for Declarations
Dentist
Justice of the Peace
Legal Practitioner
Magistrate
Medical Practitioners
Nurse
Pharmacists
Police Officer
Post Office Manager
Sheriff or Sheriff's Officer
Teacher
Veterinary Surgeon

When will I receive my annual taxation statement?

Annual taxation statements are mailed to investors at the end of August.

The annual taxation statement shows the taxation components of the distribution payments made throughout the year. Investors should wait to receive this statement before lodging their tax return.

Is stamp duty payable when I sell / transfer my investment?

No. The Centro Direct Property Fund is registered in Victoria where stamp duty is not applicable.

What is probate and when is it required?

Probate is a court order saying that the will is valid and that the executor has the right to administer the estate. The whole process of administering an estate commonly takes at least a year.

It is usually the executor's job to obtain a grant of probate from the court when the value of an estate exceeds AUD$15,000.00.

Relevant Links

LINK Market Services Limited